Privacy Policy

This Privacy Policy explains how CasaLoop Household LTD ("we", "us", "our") handles information collected through this website. We are committed to handling personal information responsibly and in line with UK data protection law.

Who operates this website

This website is operated by CasaLoop Household LTD, a private limited company registered in England and Wales (company number 17299853), with a registered address at 36, Twycross Street, Leicester, LE2 0DW, United Kingdom. You can contact us at [email protected].

Data we collect

We collect the information you choose to provide through our contact and household enquiry forms. This may include your name, email address, optional phone number, business or property name, location, and the details you share about your household rental enquiry.

• Contact details you provide (name, email, optional phone).
• Enquiry details such as property type, item categories, dates and duration.
• Any message content you choose to include.

How we use rental enquiries

We use the information you submit to respond to your enquiry, discuss household goods rental options, and communicate with you about your request. We do not use it for unrelated marketing without your consent.

Email communication

When you submit an enquiry or email us, we use your email address to reply and to continue the conversation about your household rental enquiry.

Lawful basis

In plain English, we rely on:

• Your consent and steps to respond to your request, when you send us an enquiry.
• Our legitimate interests in responding to enquiries and running our business responsibly.

Data retention

We keep enquiry information only for as long as reasonably necessary to respond to and manage your enquiry, and to meet any legal or record-keeping requirements, after which it is deleted or anonymised.

Your data rights

Under UK data protection law you have the right to:

• Ask what personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information where appropriate.
• Object to or restrict certain processing.
• Complain to the Information Commissioner's Office (ICO).

To exercise any of these rights, email us at [email protected].

What not to submit

Please do not submit payment details, access codes, private tenancy documents, confidential property documents, private customer data or sensitive personal information through our forms. Detailed rental and property information should be discussed directly.

Cookies

Information about how we use cookies is available in our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.